Contact Cango Hub NZ

Address and contact

If you have editorial questions, corrections, or partnership enquiries, please use the contact details provided below. Our editorial team is dedicated to maintaining the accuracy of our lobby maps and casino information.

It is important to note that Cango Hub NZ is an independent information site, not the casino itself. We do not have access to any player accounts, financial transaction history, or individual profile data. Consequently, we cannot assist with deposit failures, withdrawal delays, or account verification issues. These matters must be resolved directly with the casino support team via the 24/7 live chat available inside the lobby. We do not have a phone line for support and there is no walk-in office for the brand in New Zealand.

What to include in your message

To ensure our team can assist you efficiently with your query, please be specific when sending an email to [email protected]. If you are suggesting a correction regarding a piece of game data or a category, please provide the name of the pokie, the collection or category where you saw it, and the specific discrepancy you have noticed. When requesting a partnership or content inquiry, clearly state your intent in the subject line to ensure it reaches the correct department. We generally respond to all legitimate editorial inquiries within one to two business days. Please avoid sending sensitive personal data such as passwords, banking information, or identification documents to this email address, as we are not equipped to store or process such information.

What we cannot help with

We cannot intervene in your relationship with the casino, influence the outcome of your games, or expedite your withdrawals. Our role is strictly to provide information about the Cango lobby, game collections, and general site mechanics for Kiwi players. If you are experiencing technical difficulties while using the site, such as the game loading incorrectly or a payment method being rejected, these are operational issues that only the casino support team can address. Furthermore, we cannot reset your password, change your account currency, or remove a self-exclusion. Always use the live chat feature in the lobby for anything related to your private account, as it is the fastest way to get a reply.